Privacy Policy

Peak Dale Products Ltd
Website: www.peakdaleproducts.co.uk

1. Introduction

At Peak Dale Products Ltd, we are committed to protecting the privacy of our customers and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website www.peakdaleproducts.co.uk, place orders, or interact with us.

2. Information We Collect

We may collect and process the following information:

Contact Details: Name, email address, phone number, and postal address.
Order Information: Details of orders placed, including product selections and delivery instructions.
Payment Information: Billing details and payment methods (processed securely via third-party payment providers).
Technical Information: IP address, browser type, and information about how you interact with our website.
Marketing Preferences: Your consent for receiving marketing communications.

3. How We Use Your Information

We use the collected information to:

Process and fulfil orders made on www.peakdaleproducts.co.uk.
Communicate with you about your orders, inquiries, or account.
Provide customer support and resolve any issues.
Send promotional updates and marketing communications, using Mailchimp (only with your consent).
Process orders and manage finances using Shipstation and MYOB/AccountEdge.
Operate our website and e-commerce platform using Shopify.
Improve our website, products, and services.
Comply with legal requirements and protect against fraud or misuse.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties for specific purposes, including:

Delivery Services: Sharing name, address, and contact details with couriers like Royal Mail, Parcelforce, DPD, and Evri.
Order Processing: Processing and managing orders through Shipstation, MYOB/AccountEdge, and Shopify.
Marketing: Sending advertising emails with your consent via Mailchimp.

These third parties are contractually required to keep your data secure and use it solely for the intended purposes.

5. Data Security

We take the protection of your personal information seriously and implement strict measures to ensure its security, including:

SSL encryption to secure all data transmitted on our website.
Storing data on secure servers with restricted access.
Using trusted platforms like Shopify, Shipstation, MYOB/AccountEdge, and Mailchimp, all of which implement their own security measures.
Regularly reviewing and updating our data protection practices.

6. Retention of Data

We retain personal data only as long as necessary to process orders, provide services, comply with legal obligations, and for legitimate business purposes.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccuracies in your data.
Request the deletion of your data where applicable.
Withdraw consent for marketing communications at any time.
Object to or restrict processing of your data.

To exercise any of these rights, contact us at sales@peakdaleproducts.co.uk.

8. Cookies

Our website uses cookies to enhance functionality, analyze traffic, and improve your browsing experience. You can control or disable cookies through your browser settings.

9. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date specified.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Peak Dale Products Ltd
Website: www.peakdaleproducts.co.uk
Email: sales@peakdaleproducts.co.uk
Phone: 01298 78447
Address: Peak Dale Products Ltd, Dale Road, Peak Dale, Buxton, Derbyshire, SK17 8BR